Resume

Summary of Qualifications

Training and Development

  • Design and develop innovative educational offerings on-line, classroom based and blended, which adhere to the highest educational standards and sustain diverse learning communities.
  • Assemble content from subject matter experts (SMEs) to write curriculum based on sound pedagogical technique and philosophies, such as adult learning theory.
  • Design learning materials that communicate content effectively, as well as meet learning objectives, validating program efficacy and revising materials as appropriate.

Leadership and Interpersonal Communication

  • Confident managing projects, identifying solutions, tracking large amounts of information and prioritizing to consistently meet deadlines.
  • Value teamwork and cooperative collaboration. Promote integrity, active communication and professional decorum for obtaining project milestones.
  • Actively participate in continuing education and professional activities to maintain and enhance professional knowledge of industry trends.

Skills an Tools

Software

Hardware

  • PC and Mac Computer
  • Digital video and camera
  • Audio recording

Web Programing

Learning Management Systems (LMS)

Survey Software

PROFESSIONAL EXPERIENCE

Senior Technical Trainer
ServiceNow, Training Operations
02/2013-Present

Interface with ServiceNow’s technical teams, such as Cloud Operations and Technical Support, to analyze training needs, design and develop new training curriculum, as well as deliver training materials.

  • Five-hour new hire orientation training that introduces the ITIL framework, as well as ServiceNow’s product, service and infrastructure.
  • Virtually deliver thirty-minute transfer of information sessions.
  • One-hour instructor led presentation about incident response.

Instructional Designer
San Diego Hospice and the Institute for Palliative Medicine,
Center for Advanced Learning
08/2010-12/2012

Taught the best practice in hospice care and compliance to 800 clinical and administrative employees, who serve an average daily census of 1,000 patients.
Developed SCORM complaint training in Articulate and Captivate complete with animation, annotation, audio, interactions, and performance assessments. Project highlights are:

Partnered with physicians and clinical managers to develop curriculum.  Deliverables included:

  • Guides on clinical documentation for nursing, social work, and spiritual counseling.
  • Eighteen instructional designed Webinars hosted in Adobe Connect and then adapted into a web-based training for future review by staff.
  • PowerPoint presentation used for employee orientation, clinical development and community clinical outreach

Identified design and functionality improvements for delivering training. Deliverables included:

  • Transformation of several leader-led courses into asynchronous web-based training, such as curriculum on elder abuse, final hours of life, and spiritual pain.
  • Restructuring the design and flow of the organization’s learning management system (LMS), Learn.com, so it became more accessible and navigable for staff­­.
  • Collaboration to write a five-year strategic action plan for developing education for the organization.

Multimedia and Program Design Specialist
Division of Undergraduate Studies, San Diego State University
03/2007-08/2010

Built a pilot University Seminar hybrid course in Blackboard and managed the online section that was accessed by twenty instructors and over 900 students in Fall 2009.

  • Teamed with university directors to adapt the traditional face-to-face curriculum into fifteen online modules.
  • Incorporated videos, articles, and simulations to motivate and sustain the learners’ attention.
  • Presented this project to faculty at the 2010 Course Design Institute and at an ITS workshop.

Developed, updated, and managed over fifteen websites.

  • Websites met accessibility requirements and Universal Design for Learning guidelines.
  • Created distinctive templates and themes for each program website, including the Division’s Study Abroad office, University Honors Program, Common Experience, and Compact Scholars.

Administered forms in SurveyGizmo and SurveyMonkey to collect data for Division programs.

Instructional Design Consultant Intern
05/2009-08/2009
School of Teacher Education, San Diego State University

Retrofitted eSupervision, a hybrid course, in the LMS Moodle and developed an accompanying website in WordPress. Approximately sixty postgraduate students and instructors accessed these tools each semester.

  • Collaborated with faculty to update the course curriculum for an online environment.
  • Wrote a job-aid on how to access and navigate through the LMS course.

Educational Technology Postgraduate Student
Educational Technology Master Program Project Highlights
 01/2008-5/2010

Applied research, learning theory and emergent technologies, along with child and adult psychology, to solve instructional and performance problems. Project highlights:

  • A five-hour curriculum on dining etiquette, which included a website, facilitator PowerPoint presentation, e-Learning assessment, and instructional job-aid.
  • An interactive e-learning lesson on critical thinking, which included a goal and task analysis, test items and feedback, and a prototype test report.
  • A performance analysis on telephone use, which also involved of an evaluative summary and job-aid.
  • An educational board game on sexual wellness, consisting of rules, board, and design document.
  • An instructional animation video on putting together an IKEA table.
  • An informal learning-aid for guests at an art museum. Project documents included a project proposal and evaluative assessment.
  • A preliminary research study on LMS usage in postgraduate learning, which involved proposing learner intervention based on the analysis of collected qualitative and quantitative data.
  • Wrote several technical documents including an executive summary based on formal research, project proposals, and client memorandums.

EDUCATION

MA in Education, Concentration in Educational Technology 05/2010
San Diego State University

BA in Applied Arts and Sciences, Emphasis in Multimedia 12/2006
San Diego State University

 

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