On-Call Training
Project Owner: San Diego Hospice and the Institute for Palliative Medicine (SDHIPM)
Project Role
- Collaborated with SME to write curriculum, designed and developed e-learning.
Project Purpose
- Provide-on-call training to new social workers (MSWs) and spiritual counselors (SPCs) prior to their first on-call assignment.
- Experienced staff can review this e-learning for retention and practice.
Project Goals
- Increase knowledge of on-call visit expectations and protocol, including response time, boundaries and identifying unsafe situations.
- Increase awareness of how to access on-call managers, other support staff or on-call disciplines.
- Improve communication between the on-call MSW/SPC and patient/family.
- Identify additional resources.
Project Audience
- Social workers
- Spiritual counselors
Project Deliverables
- e-Learning course (35 minutes)
- A comprehensive assessment requiring a score of 85% or higher to pass and receive credit for participating in the training
- e-learning is SCORM and LMS accessible