On-Call Training

Project Owner: San Diego Hospice and the Institute for Palliative Medicine (SDHIPM)

Project Role

• Collaborated with SME to write curriculum, designed and developed e-learning.

Project Purpose

• Provide-on-call training to new social workers (MSWs) and spiritual counselors (SPCs) prior to their first on-call assignment.
• Experienced staff can review this e-learning for retention and practice.

Project Goals

• Increase knowledge of on-call visit expectations and protocol, including response time, boundaries and identifying unsafe situations.
• Increase awareness of how to access on-call managers, other support staff or on-call disciplines.
• Improve communication between the on-call MSW/SPC and patient/family.
• Identify additional resources.

Project Audience

• Social workers
• Spiritual counselors

Project Deliverables

• e-Learning course (35 minutes)
  • A comprehensive assessment requiring a score of 85% or higher to pass and receive credit for participating in the training
  •  e-learning is SCORM and LMS accessible